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Wireless Wednesday Exclusive: Nuance DAX Tech

Rick is joined by:

Lance Owens, Chief Medical Information Officer, University of Michigan Health-West

Josh Wilda, Chief Digital and Information Officer, University of Michigan Health-West

Kenn Harper, VP & GM, Healthcare Virtual Assistants and Ambient Clinical Intelligence, Nuance

New advanced technology is currently growing at rapid pace to improve the doctor patient experience. Nuance Dragon Ambient eXperience (DAX), the first fully automated clinical documentation solution, was implemented earlier this year at the University of Michigan Health- West and has been so successful that they are expanding the adoption of the technology to their entire primary care group. This innovative program securely captures and contextualizes physician-patient conversations during virtual or in-person exams with clinical documentation that writes itself. This allows patients and physicians to interact naturally during visits without the distraction of computer screens or keyboards and creates a more engaged experience. Patients have overwhelmingly agreed that the implementation has made their visits feel more personable and that their physician seems to be more focused on them during their visit.

Have a watch:


70% of physicians report reductions in fatigue or feelings of burnout from administrative workloads.

About 79% of physicians state that it has improved documentation quality.

Among patients, 83% say their physician is more personable, conversational and focused during visits.

About 81% of patients say their physician is more focused during visits.

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Josh Wilda, Chief Digital & Information Officer: More than 12 years of progressive leadership and strategic responsibilities at University of Michigan Health-West, with a focus on managing and improving the delivery of health care. Ensures safety, effectiveness, efficiency and quality. Directs and monitors all operational activities, business plans and budgets. Chair of Senior Executive Operations Committee focused on the day to day operational excellence. Uses design thinking methodologies to build collaborative work teams, with oversight of Business Intelligence and Analytics, Environmental Services, Food Services, Patient Transport, Security, Safety Management Services, Laboratory, Facilities-Construction-Plant Operations, Project Management Office and Information Assurance. Accomplished in bringing information technology solutions to healthcare delivery issues. Instrumental in multiple IT innovations, achievements that consistently earned UM Health-West recognition as HIMSS Stage 7 EMRAM and OEMRAM and as among nation’s “Most Wired” hospitals.

Lance Owens, DO, Chief Medical Information Officer: A practicing physician committed to his patients while also supporting UM Health-West’s progress into an increasingly digital future. A Navy veteran and practitioner of servant leadership who has consistently gained roles of responsibility since his days as an intern and then family health resident at UM Health-West. Has guided multiple advances in informatics, including the efficient integration of technology into health care. Contributed innovation, efficiency, education and enhancements for UM Health-West’s application of Epic electronic medical record. Applies digital opportunities to strategic planning for health care. Additional leadership contributions include serving on the hospital’s board of directors, as well as on the boards for the Clinically Integrated Network and the UM Health-West Hospital Foundation. Also served as a physician representative to an initiative to improve physician engagement and satisfaction. Pursuing a fellowship with the Academy of Wilderness Medicine and serves as the medical director of a local expedition group.

Kenn Harper, VP & GM, Healthcare Virtual Assistants and Ambient Clinical Intelligence: Kenn Harper has been working in the conversational AI industry for 15+ years, helping to shape virtual assistant solutions across mobile phones, TV’s, cars, wearables, robotics, and most recently healthcare systems. He is currently responsible for running the Healthcare Virtual Assistant business at Nuance, which leverages an advanced suite of technologies combined with purpose-built hardware to streamline interactions with the EHR and creation of clinical documentation, allowing physicians to remain 100% focused on the patient without technology getting in the way. Kenn holds a B.S. in human factors engineering from Cornell University and a M.S. in human factors from Bentley University.

Great insight!


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