AT&T waiving overage charges for those in hurricane

AT&T is waiving overage charges for those affected by Hurricane Matthew.

For more details and a full list of counties in GA and FL, see below:

Here are the details:

  • Talk, text, and data usage from October 6th to the 9th will not result in overage charges for post-paid customers.**

  • For AT&T GoPhone customers, we’ll extend their payment date for voice and text service from Oct. 7 through Oct. 9.

  • Cricket Wireless will not suspend customers for late payments from Oct. 7 through Oct. 9.

This applies to residents in the following counties:

Florida:

BAKER

BREVARD

CLAY

DUVAL

FLAGLER

GLADES

HENDRY

HIGHLANDS

INDIAN RIVER

LAKE

MARTIN

NASSAU

OKEECHOBEE

ORANGE

OSCEOLA

PALM BEACH

POLK

PUTNAM

SAINT JOHNS

SAINT LUCIE

SEMINOLE

VOLUSIA

Georgia:

APPLING

ATKINSON

BACON

BRANTLEY

BRYAN

BULLOCH

BURKE

CAMDEN

CANDLER

CHARLTON

CHATHAM

CLINCH

COFFEE

ECHOLS

EFFINGHAM

EMANUEL

EVANS

GLYNN

JEFF DAVIS

JENKINS

LIBERTY

LONG

MCINTOSH

PIERCE

SCREVEN

TATTNALL

TOOMBS

TREUTLEN

WARE

WAYNE

AT&T asks customers to follow these tips to help keep lines open for emergency personnel, as evacuations, the storm event, and aftermath all tax network resources.

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. Nearly all of AT&T wireless devices are text capable. Depending on your text or data plan, additional charges may apply.

  • Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. This may congest the network, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.

  • Keep non-emergency calls to a minimum. Limit your calls to the most important ones. Chances are many people will try to calls to loved ones, friends and business associates.

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